Returns Policy

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Returns Policy

Returns Policy

Unwanted Goods

If you decide that you do not want any item that we have delivered, we are happy to offer you an exchange or refund within 28 days of delivery. Any item must be returned unused in their original packaging along with the original packing note and copy invoice (as proof of purchase). If you choose to return an item by post you will need to cover the cost of postage.

Navigation, DVDs, memory cards, Bicycle Computers and software can only be exchanged if faulty or if returned unused with the original seal and wrapping intact. Personalised products and made-to-order products cannot be returned unless faulty.

Faulty Goods

Current consumer protection legislation states that items must be as described, fit for purpose and of satisfactory quality. If you purchase a product online which is found to be faulty within 30 days then you are entitled to request a full refund of the faulty product. Should a fault occur after the initial 30 days, we are entitled to repair and/or replace that item. If it cannot be repaired or replaced, then you may be entitled to a refund. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

Ways to Return your Items

At Bikes & Toys / Border Bikes, we hope that you are happy with your purchase. If you have any questions about any items please contact your local store who will be happy to help.


If you need to return an item we will happily offer a refund as long as this is within 28 days of delivery, in its original packaging and you have proof of purchase.


There are three easy ways to return your item(s):

  • In store

  • By post

  • By courier


For exchanges or to return an item collected in store, please visit one of our stores.

In Store

  • You can return any item for free at any of our stores.

  • Simply fill in the returns form on the website.

  • Take this along with your proof of purchase to the store (for Home or Work delivery orders, you will have received a copy of this by email).

  • The store will happily refund your payment onto the card you paid with or offer an exchange.

  • It is the store managers' decision whether or not to accept a return if you have no proof of purchase.


If you have lost your returns note you can print another one from your account on our website.

By Post

  • To return an item by post fill in the return note online with your order or print off a new one.

  • If you have lost your returns note all the information you need to fill in the returns form can be found in your invoice

  • Where possible please try and use the original packaging when sending your items back and ensure it is securely packaged as Bikes & Toys / Border Bikes cannot be held responsible for any damage during posting.

  • Attach the return address label.

  • Make sure you take your parcel to your local Post Office in enough time for it to get to us within 28 days of you receiving your order.

  • Please note returns made by post are at the customers' own expense.

  • We recommend using a trackable service and obtaining proof of postage.

  • Please keep your proof of postage until we have confirmed your refund has been processed.

Faulty Items

  • If an item is being returned as faulty we advise you to return it to a store, as this is the quickest way to receive your refund.

  • If you are unable to return a faulty item to your local store please contact us.


For faulty items, we will examine them or we may have to return them to the manufacturer for examination. Where applicable a refund will be provided to your account within 30 days.

Promotional Items:

When returning items for a refund that were bought online as part of a Multi Buy Deal 'Buy One, Get One Free' offer, 'Buy One, Get One Half Price' offer, '3 for 2' offer, or a 'Buy, Get a Free' offer, all of the items involved in the offer must be returned.


Please note, personalised products and made-to-order products cannot be returned unless faulty.

This does not affect your statutory rights.


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